Chapter 1- Data Validation and Use Case Planning
In a previous article, Steve talked about how to set a solid foundation for improving the digital experience for your customers by getting the most out of your [...]
25
01, 2022
15
01, 2021
Five books every Digital Strategist (Enablement specialist) should have in their arsenal
1. Behavioral Economics: The Basics Behavioral Economics challenges the central assumptions of neoclassical economics, by highlighting the fact that humans are not always acting towards the betterment [...]
17
12, 2020
Consumer Experience Has a New Look, Embracing It is Vital for 2021 Success
In this article Steve Carrod has been invited to provide guest commentary to help businesses understand what some of the key considerations will be in 2021 regarding [...]
10
12, 2020
A customer relationship is not just for Christmas
With shopping habits evolving years ahead of expectations and online sales surging by 129%, optimising digital operations is more crucial than ever. In fact, some estimates predict [...]